IT Support Analyst keeping enterprise and DoD networks running. Systems administration, endpoint security, and network troubleshooting, backed by hands-on military electronics and campus IT experience.
I'm an IT support and systems professional based in Poulsbo, Washington. As an IT Support Analyst for the U.S. Army, I administer Active Directory, harden endpoints, and manage network access control across classified and unclassified DoD networks, using tools like ServiceNow, Cisco ISE, and Trellix/HBSS to keep systems secure and mission-ready.
Six years diagnosing and repairing detection and communications systems in the military, plus four years running enterprise help desk support for 50,000+ users at Rutgers, where I earned my degree in IT and Informatics with a cybersecurity focus. Military-grade systems experience, enterprise support, and formal security training. That's the technical foundation I bring to every environment I work in.
A quick look at my professional path. Full details, education, and certifications are on the Experience page.
Full experience & education →Ticketing, Active Directory administration, and endpoint security across classified and unclassified DoD networks.
Diagnostics and field repair on detection systems, optics, VSAT transceivers, and fiber networks.
Technical support for 50,000+ students, faculty, and staff, with a 95%+ first-contact resolution rate.
Active Directory across multiple domains, user provisioning, device imaging, and OS deployment with security hardening.
ServiceNow and JIRA ticket management, remote and in-person support, high first-contact resolution rates.
Cisco Secure Endpoint, Trellix/HBSS, Cisco ISE, and SolarWinds for access control and network diagnostics.
CompTIA Security+, Hazmat ProBoard Certification, and CertTEC Basic Electricity and Electronics.