Experience

IT Support, Systems Administration & Security

Currently an IT Support Analyst for the U.S. Army, administering Active Directory and endpoint security across DoD networks. Six years of hands-on electronics and detection-systems repair, plus four years of enterprise help desk support at Rutgers, round out a systems-level view of IT operations.

🎓 Education

Academic Background

Bachelor's Degree, Information Technology & Informatics

Rutgers University, New Brunswick, NJ

  • Cybersecurity focus, emphasizing threat analysis, risk management, and implementation of security protocols
  • Independent research on Open Source Intelligence (OSINT)
  • Applied training on network analysis tools
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Core Competencies

  • Active Directory & systems administration
  • ServiceNow & JIRA ticketing
  • Endpoint security & compliance
  • Network diagnostics & access control
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Certifications

  • CompTIA Security+
  • Hazmat ProBoard Certification
  • CertTEC Basic Electricity and Electronics (BEE)

Work History

A diverse background across IT support, systems administration, and electronic systems maintenance, from campus help desks to DoD networks.

Oct 2025 – Present

IT Support Analyst

U.S. Army · Keyport, WA
  • Managed trouble tickets via ServiceNow and JIRA across classified and unclassified DoD networks
  • Administered Active Directory across multiple domains, provisioning and managing user accounts for classified networks
  • Used Cisco ISE, SolarWinds, and Trellix/HBSS for network access control, endpoint compliance, and diagnostics
  • Executed device reimaging and OS deployment with security hardening per DoD standards
  • Supported NREN and NMCI infrastructure, including VPN troubleshooting and classified system access
Nov 2019 – Oct 2025

Computer Detective Systems Repairer

U.S. Army · Teaneck, NJ
  • Supported COTS detection systems, resolving hardware failures, software conflicts, and misconfigurations
  • Conducted advanced diagnostics on NVG optics, VSAT transceivers, fiber networks, and detection subsystems
  • Installed and configured network racks, ran and terminated ethernet cabling, and troubleshot switching and routing
  • Provided technical training to team members and performed field repairs in austere operational environments
Sept 2021 – May 2025

OIT Lab Consultant

Rutgers Computing Services · New Brunswick, NJ
  • Provided technical support to 50,000+ students, faculty, and staff across multiple campuses
  • Managed 50+ support requests weekly via ServiceNow, achieving a 95%+ first-contact resolution rate
  • Performed device provisioning, imaging, and configuration for new equipment deployments
  • Documented recurring issues to improve the knowledge base and reduce repeat tickets
Jun 2019 – Sept 2019

IT Consultant

High Tech High School · Secaucus, NJ
  • Helped relocate technology infrastructure to a new facility, integrating computers and network switches
  • Configured VOIP systems and established secure wired and wireless connectivity facility-wide
Jun 2018 – Aug 2018

IT System Technician

County Prep High School · Jersey City, NJ
  • Performed preventative maintenance, disk cleanup, software updates, and hardware diagnostics
  • Provisioned Chromebooks with device management configurations for classroom deployment
  • Supported classroom technology including interactive displays and AV equipment